Repair Shipping Instructions
Inbound customer shipments for repair service
Before You Ship
Confirm your repair is eligible before sending equipment. Warranty repairs must start at: repair.pioneerdj.com
Customers are responsible for inbound shipping. Ship via UPS or FedEx Express only.
Confirm service eligibility
Make sure your brand and model are supported by Class Kills before sending equipment.
Describe the issue
You may be asked whether the issue involves technical failure, liquid damage, or physical damage.
Out-of-warranty repairs
A bench fee is required for diagnostics and initial labor. Additional work or parts require approval by quote.
Approved carriers only
Ship using UPS or FedEx Express only. Choose a service level appropriate for your equipment value.
Class Kills LLC 1 Industrial Way West Building E, Suite C Eatontown, NJ 07724
Questions Before You Ship?
Contact the Class Kills repair team before sending your equipment. We'll help make sure your repair is processed safely, efficiently, and without avoidable delays.